One of the most dreaded phone calls that people will often undergo s calling customer support. Many people struggle with long wait times and often do not find the solutions to their answers. Almost everyone has experienced or heard about one of these calls.

By deploying a free online chat line, companies have made it easier than ever to get in touch with their customer and technical support. Considering the number of phone calls that have turned into text messages, it’s natural that tech support could follow the same pattern. People feel comfortable using text for communication.,

There’s a second aspect to free chat lines that help a business too. It increases their customer base! Being able to provide a great customer service solution will often result in more people liking a product or service. When people enjoy good customer service and have good experiences, it builds brand loyalty.

Free Chat Lines Explained

When a business decides to set up a live chat, they need to ensure that they have capable customer service representatives who care able to provide concise diagnosis and answers in real time. This is trickier than it may seem. Communication in a text only atmosphere can be tricky. In addition, anyone manning a chat line needs to be very careful about their punctuation and grammar. They are representing a company and need to be as professional and close to perfect as possible.

Free support chat lines are available on a huge number of websites now. While technology companies was the first place they arose, it’s not surprising that others have seen their effectiveness. Almost every website has a “contact us” button on it. One of the contact options will often be through a free chat line. Some will keep their own version of a toolbar at the bottom or top of their website. These almost always have a quick link to their free support chat line.

Questions and Answers

Q: I have a small business, should I start a live free chat line?

A: This is a tricky answer. It’s great to offer live chat, but it needs to be manned. Many small business owners and employees are multi taskers and may not be able to dedicate the time to the tech support chat. An email system may be better for small business.

Q: What happens when I contact a tech support chat line and get no response?

A: It’s possible that something may be wrong with the chat. However, first check the hours of service. These can be located anywhere in the world, so their hours of service may not be exactly what you expect.  

Q: How do you set up a free chat line?

A: There are several software solutions offer from companies like Kayako which will work to set up this customer support. Typically their services will also include other perks

Q: Will the live chat always have the answer?

A: Typically, any tech help from live chats will be able to answer your questions. However, there may be times when there’s a serious problem that they are unable to find out. In that case, they will gather additional information to contact you. From there, they will kick the problem to a specialist to find the solution to.